Casino compliance

Casino compliance, monitoring and enforcement is undertaken by Liquor & Gaming NSW.

Inspectors role

Our role includes:

  • supervise operations in the casino and to inspect the gaming equipment used in the casino, to ensure that gaming is conducted honestly and in accordance with the approved rules and game procedures
  • detect offences committed against the Casino Control Act 1992
  • receive and independently investigate complaints from casino patrons relating to the conduct of gaming in the casino
  • conduct audits of gaming revenue
  • monitor responsible gaming practices, monitor responsible service of alcohol by the casino operator and retail liquor licensees    
  • recommend disciplinary action.

How L&GNSW can help you

You can contact us to pass on information, make a formal complaint or if you have concerns about any of the following:

  • the conduct of gaming in the casino
  • the suitability of gaming equipment in the casino
  • the integrity of any casino employee
  • the integrity of the casino operation
  • any other gaming related matter.

Rules of casino games

Games and rules of games played at the casino must be approved. The casino and patrons must abide by the rules.

The casino operator must make a copy of the rules available to patrons upon request. Rules may be viewed on the L&GNSW website.

Exclusion orders

The casino operator may give a person an exclusion order, which prohibits them from entering or remaining in the casino. The order remains in force until it is revoked. 

If an excluded person is dissatisfied with the decision of the casino operator, they may, unless the order was issued at the direction of the NSW Commissioner of Police, appeal the decision to ILGA, in writing, within 28 days of the order being issued.

A request for review may be made to the casino operator at any time.

It is an offence for an excluded person (other than a person who has excluded themself) to enter or remain in the casino.