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Patrons rights and responsibilities

Patrons of licensed venues in NSW have a right to enjoy safe and responsible drinking environments. The Liquor Act 2007 supports responsible drinking and provides powers for venues and police to eject and ban troublesome patrons.

Your rights

Rights of patrons include:

  • Access to free water – all licensed venues where alcohol is consumed on the premises in NSW are required to provide free water to patrons if requested
  • Capacity to purchase food in hotels, clubs, entertainment venues, restaurants and other venues where alcohol is consumed on the premises
  • A smoke- free environment in indoor areas (and certain outdoor areas) of licensed venues
  • Responsible service of alcohol by staff in licensed venues.

Members access to club information

Members of a registered club are able to view financial and governance documentation.

This club is by law required to keep a register containing information that relates to the management and financial administration of the club including:

  1. A list of disclosures, declarations and returns made by the governing body and employees of the club.
  2. The salary bands of the club's top executives.
  3. Details of the overseas travel made by the governing body and employees of the club.
  4. Details of loans given by the club to employees.
  5. Details of certain contracts executed by the club.
  6. Salary details of club employees who are close relatives of a member of the club's governing body or a top executive.
  7. Details of the payments made by the club for consultant services.
  8. Details of legal settlements made by the club with a member of the governing body or an employee of the club.
  9. Details of legal fees paid by the club for a member of the governing body or an employee of the club.
  10. The club's annual gaming machine profit.
  11. The amount applied by the club to community development and support.

Clubs can record this information in a members' summary information sheet (XLS, 291KB), offered by Liquor & Gaming NSW, or in an alternative, approved form.

Additionally, quarterly profit and loss, trading accounts and balance sheets must be made available to members.

Clubs should make an arrangement so there is a location where club members can easily view these statements. When there is a written request for information it should be provided as soon as possible.