Self-exclusion is a voluntary program that allows people with a gambling problem to ban themselves from the gaming areas of:
People can also nominate an
entire hotel or club for self-exclusion.
The problem gambler agrees to stay away from the gambling venue, and the venue agrees to help the gambler to stay away.
The minimum period for self-exclusion from hotels and clubs is 6 months.
There is no minimum term for a self-exclusion agreement at the casino.
In NSW, all gambling venues must offer a self-exclusion scheme.
As an operator, you must also provide the following information in all areas where you keep gaming machines:
Please note that not all services offer a self-exclusion scheme for venues.
The NSW Government is aiming to assist individuals who are concerned about their gambling practices by providing them with an option to stop gambling for a set period of time, where this will be enforced by the venue.
The law allows venue operators to devise their own scheme to cater for their particular setting and customers. This gives those operators more flexibility in how they support people who want to control or stop gambling.
Self-exclusion schemes are more effective if participants also get counselling and treatment for their gambling-related problems.
Your venue must have the name and contact details of a problem gambling counselling service available to patrons – and each participant in a self-exclusion scheme – at all times.
The NSW Government has approved the following organisations as providers of gambling counselling services to hotels and clubs:
Your venue can run its own scheme if it meets the minimum requirements set by the
Gaming Machines Regulation 2010 (PDF, 771 KB), which only applies to hotels and clubs.
Your venue can operate its own scheme or use another provider, which may include some counselling services financed by the
Responsible Gambling Fund.
The only condition is that your scheme must meet the requirements of the Gaming Machines Regulation.
Liquor & Gaming NSW has a
model gaming self-exclusion agreement (PDF, 30 KB) you can use.
Problem gamblers who want to exclude themselves from hotels and clubs must sign a self-exclusion agreement not to gamble in a venue for a specified period.
This condition does not apply to the casino. The casino operator issues exclusion notifications to people who request them.
Model Self-Exclusion Scheme Agreements are available in other languages:
Your self-exclusion scheme must:
A hotel, club and casino and its employees have indemnity against civil or criminal liability for anything they do to fulfil a self-exclusion scheme – provided they act in good faith and according to the law.
Licensees and staff can use reasonable force to:
Additional requirements apply to the casino operator, who must remove a self-excluded person from the casino.
Problems with gambling
Treatment for gambling problems