Liquor and Gaming NSW > Gaming & Wagering

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Gaming self-exclusion

    What is a self-exclusion scheme?

    Self-exclusion is a voluntary program that allows people with a gambling problem to ban themselves from the gaming areas of:

    • hotels and clubs​
    • the Star casino.

    People can also nominate an entire hotel or club for self-exclusion.

    The problem gambler agrees to ​stay away from the gambling venue, and the venue agrees to help the gambler to stay away.

    The minimum period for self-exclusion from hotels and clubs is 6 months.

    There is no minimum term for a self-exclusion agreement at the casino.

    Read the FS3012 Gaming self-exclusion schemes fact sheet  (PDF, 167KB). 

    What does the law require?

    In NSW, all gambling venues must offer a self-exclusion scheme.

    As an operator, y​​ou must also provide the following information in all areas where you keep gaming machines:

    • the name and contact of the problem gambling counselling service
    • a statement that tells patrons a self-exclusion scheme is available
    • details for the person or organisation who can help patrons to join your scheme.

    Please note that not all services offer a self-exclusion scheme for venues.

    What is the government trying to achieve?

    The NSW Government is aiming to assist individuals who are concerned about their gambling practices by providing them with an option to stop gambling for a set period of time, where this will be enforced by the venue.

    The law allows venue operators to devise their own scheme to cater for their particular setting and customers. This gives those operators more flexibility in how they support people who want to control or stop gambling.

    Problem gambling counselling services

    Self-exclusion schemes are more effective if participants also get counselling and treatment for their gambling-related problems.

    Your venue must have the name and contact details of a problem gambling counselling service available to patrons – and each participant in a self-exclusion scheme – at all times.

    Gambling counselling services

    The NSW Government has approved the following organisations as providers of gambling counselling services to hotels and clubs:

    • Betsafe 
    • ClubSafe - operated by ClubsNSW
    • GameCare - operated by AHA (NSW)
    • any other body that receives funding from the Responsible Gambling Fund to provide gambling-related counselling or treatment services.

    Running your own scheme

    Your venue can run its own scheme if it meets the minimum requirements set by the Gaming Machines Regulation 2010 (PDF, 771 KB), which only applies to hotels and clubs.

    Your venue can operate its own scheme or use another provider, which may include some counselling services financed by the Responsible Gambling Fund.

    The only condition is that your scheme must meet the requirements of the Gaming Machines Regulation.

    Is there any other assistance for a venue running its own scheme?

    Liquor & Gaming NSW has a model gaming self-exclusion agreement (PDF, 30 KB) you can use.

    Problem gamblers who want to exclude themselves from hotels and clubs must sign a self-exclusion agreement not to gamble in a venue for a specified period.

    This condition does not apply to the casino. The casino operator issues exclusion notifications to people who request them.

    Model Self-Exclusion Scheme Agreements are available in other languages:

    What are the minimum requirements for a self-exclusion scheme?

    Your self-exclusion scheme must:

    • tell patrons that you have a scheme available
    • give patrons information about how your scheme operates
    • prevent you from refusing a patron's request to participate
    • allow your patrons to specify the part(s) of your venue from which they want to be excluded
    • give participants a written and signed undertaking that you will not allow them to gamble at your venue for a specified period
    • give participants an opportunity to get independent legal or other professional advice about what the agreement means before they start
    • give participants written details about the gambling-related counselling service your venue has an arrangement with
    • make sure that responsible people at your venue can identify the participant – by a recent photograph or otherwise
    • stop a participant withdrawing from the scheme within 6 months of asking to be involved.

    Venue indemnity

    A hotel, club and casino and its employees have indemnity against civil or criminal liability for anything they do to fulfil a self-exclusion scheme – provided they act in good faith and according to the law.

    Licensees and staff can use reasonable force to:

    • prevent a self-exclusion participant from entering a nominated area
    • remove a participant who refuses to leave a nominated area.

    Additional requirements apply to the casino operator, who must remove a self-excluded person from the casino.