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Competency card renewal process FAQs

Responsible Service of Alcohol (RSA) training is mandatory for everyone in NSW who sells, serves and supplies alcohol. Responsible Conduct of Gambling (RCG) training is required for anyone working with gaming machines in hotels or clubs.

You can't work in the liquor and gaming industry without a valid RSA and/or RCG competency card. Fines apply if you sell, serve or supply alcohol and/or work with gaming machines in hotels or clubs without a valid card.

    Why do I need to renew my competency card?

    A competency card is valid for five years. You need to complete an online refresher course to renew your competency card for an additional five years. You cannot renew your competencies through an approved training provider.

    I hold RSA and RCG competencies. Do I need to renew both?

    If you want to serve, sell or supply alcohol, and work with gaming machines in NSW, you need RSA and RCG competencies.

    It's your choice to renew one or both competencies. For example, if you decide not to work with gaming machines in the future, you don't have to renew your RCG at the same time as your RSA.

    How much does it cost to renew my competency card?

    To renew your card, you need to successfully complete the online refresher training and pay a renewal fee of $35. The cost is the same whether you renew one competency card endorsement (e.g. your RSA), or both endorsements (e.g. your RSA and RCG).

    Can I pay my renewal in person?

    Yes, but you need to complete the online training first and nominate that you will pay at Service NSW in person. Visit Service NSW​ or call 13 77 88 to find your closest service centre and for information about how to pay.

    Do I need to complete a full RSA and/or RCG course to renew my competency card?

    No. You only need to complete the refresher course offered by Liquor & Gaming NSW and pay a renewal fee of $35 to renew your card for five years. You cannot renew your competencies through an approved training provider.

    How do I renew my card?

    You will be sent a reminder notice by email and/or SMS before your competency card expires, which will prompt you to visit an online training portal to complete refresher training. The reminder includes a renewal number and competency card holder licence number which you need to access the training portal.

    If you also hold a digital competency card it will display a reminder to renew before it expires.

    I recently added another competency to my card. Why is this due to expire?

    The expiry date on your card is determined by the date you completed your first course. For example, if you attained your RSA competency five years ago, and completed your RCG after that, your renewal date is matched to the date you obtained your RSA.

    How long does the training take to complete?

    RSA and RCG refresher training is available online through Liquor & Gaming NSW​.  Each course takes up to 45 minutes to complete.

    When should I renew my competency card?

    When you receive a renewal notification by email or SMS from Liquor & Gaming NSW. Renewal reminder notices include details you need to renew your physical card.  If you also hold a digital competency card you will receive a reminder via the Service NSW app to renew your card.

    A good time to renew your card is between two and three months before it expires. This gives you time to complete the renewal process and receive your new card in the post. It takes up to three to four weeks to post a new card to you.

    Your digital competency card will also be updated automatically once you complete the renewal process.

    What if I don’t get a renewal notification by email or SMS?

    If you don’t receive an email or SMS three months before your card expires, we don’t have your latest contact details.

    You can update your details using the using the online form. To use the form, you need your competency card licence number (CCH), and the mobile number and email address as supplied with your competency card application.

    If you can’t update your details using the online form, you need to complete a Change details for competency card holder form CCO400 (PDF, 232KB) and email it to competencycard@olgr.nsw.gov.au, or call Liquor & Gaming NSW on 1300 024 720​.

    If you have a digital competency card you can update your contact details using the Service NSW App.​

    When do I get my new competency card?

    Once you have completed your training and paid the renewal fee you will be emailed a renewal interim certificate. Your new card will be posted to you within three to four weeks. You do not need to supply a new photo.

    Your digital competency card will also be updated automatically with the new expiry date. The photo used on the digital card is the same as on your physical competency card.

    What happens if my existing competency card expires before I receive my new card?  Can I still work?

    You will receive a renewal interim certificate/payment receipt by email once you've successfully completed the training and paid the online renewal fee.

    The renewal interim certificate allows you to work until you receive your new competency card within three to four weeks of completing the renewal process.  

    If you also have a digital competency card, it will be updated automatically with the new expiry date.

    My card has expired. Can I still renew my competency card?

    Yes, but you cannot legally work in jobs that require an RSA/RCG competency.

    You have 28 days after your card has expired to renew and complete the online refresher course. After that you need to complete a full RSA/RCG course through a registered training provider.

    My competency card also has a Privacy endorsement, what happens to it?

    Your Privacy endorsement is automatically renewed when you renew your RSA. If you decide not to renew your RSA, your Privacy endorsement will expire.

    If you hold a high risk venue management endorsement and do not renew your RSA it will also expire.

    I was sent a notice advising me about the expiry of my interim certificate.  What should I do?

    This means you have never converted your interim certificate into a competency card. You have five years from when you first did training to ​​​apply for a competency card.

    If you wish to maintain your RSA/RCG certification, you first need to apply for a competency card. See How to get your competency card for more information.

    Once you have been issued with a competency card you will be eligible to renew your RSA/RCG competencies.

    If you don't want to continue working in jobs that require RSA and/or RCG, ignore the reminder.

    Can I complete my refresher training through the training provider that I used to complete my full course?

    No. Refresher training is only available online through Liquor & Gaming NSW.

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