When you complete a Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) course, you'll get an
interim certificate from your trainer that is valid for work for 90 days.
It's important to immediately check your interim certificate to make sure the following details are correct:
You won't get your competency card if your name and date of birth are incorrect and they don't exactly match your identification documents.
Your card is posted to the address displayed on your interim certificate.
To change details on your interim certificate, use the
Interim Certificate Amendment Form CCO300 (PDF, 281KB). You have to wait to get your new interim certificate before you can apply for your photo competency card.
If your details are correct, you can apply for your photo competency card by following these two steps:
You need your interim certificate from your first competency training course and identification documents for Service NSW to process your competency card.
You can still apply for your card even if your interim certificate has expired. However, you cannot work with an expired certificate. The interim certificate is valid for work for 90 days.
The value of your ID must total 100 points - as explained on the
back of your interim certificate.
Go online to the
Service NSW Service Centre Locator or call 13 77 88 to find a Service NSW centre that can process your competency card (not all Service NSW centres can do this).
You must visit Service NSW in person. Other people can't apply for you. Bring your:
You won't get your competency card if you bring unacceptable identification documents, the details don't match exactly your interim certificate or photocopies instead of originals.
Service NSW takes your photo and asks for your signature as part of the application.
Your card will arrive by mail in three to four weeks.
Once you receive your card, you can also download a digital competency card from the Service NSW App. Visit the Service NSW website for more information on how to set up your MyServiceNSW account and download your digital RSA/RCG Competency Card.
The cost of the competency card is included in the course fee you pay for RSA or RCG training. The costs of first-time courses vary between different training organisations. While the cost of the online Privacy training is free, you will need to pay $30 for a new competency card with your Privacy qualification added to it.
There is no additional cost for a digital licence.
Renewal of your card, via the Liquor & Gaming NSW refresher training course, after the initial five years costs $35.
Your physical competency card is essential for any job that requires RSA, RCG or Privacy qualifications. Make sure you look after your card as you would your driver licence.
Your digital competency card, if you have opted in for one, is protected by your PIN on your Service NSW app, so don't disclose the PIN to anyone.
If you have questions about your competency card such as:
RSA/RCG Competency Card fact sheet (PDF 193KB)
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