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​Why you need a competency card

You need a competency card to work in the liquor and gaming industries. An RSA and/or RCG Competency Card is required if:

  • you sell, serve or supply alcohol
  • your work involves gaming machines
  • you operate an ID scanner. 

You must keep your physical and/or digital competency card with you while you are working.​

Fines can apply if you fail to present your card to a Police Officer or a Liquor & Gaming NSW Compliance officer when asked.

What it looks like

There are two types of competency cards:

  • a photo card, similar to a NSW Driver Licence or NSW photo card
  • an additional digital card that can be downloaded from the Service NSW App.
Physical photo compentency card

Front:

Front of a sample NSW Competency Card 

 

 

 

 

Back:

Back of a sample NSW Competency Card 

 

 

 

 

The front of the card shows your photo, name, card number and expiry date, and the class or type of training you've completed. 

The back of the card explains the class type. You may have one or all of these listed on the card:

  • Class A = Responsible Service of Alcohol
  • Class G = Responsible Conduct of Gambling
  • Class P = Privacy training
  • Class H = High Risk Venue Management.
Digital compentency card​
This card uses the same photo that is on your physical competency card.

The digital card works both online and offline (that is, no wi-fi is required) and can be accessed from any smartphone or tablet where you can login to the Service NSW App.

​The digital card screen shows your photo, name, card number and expiry date, and the class or type of training you have completed. 

  • Class A = Responsible Service of Alcohol
  • Class G = Responsible Conduct of Gambling
  • Class P = Privacy training
  • Class H = High Risk Venue Management

An added security feature, whether you are online or offline, is that the logo and agency name will disappear and be replaced by a six digit code every five seconds.  This six digit code will be refreshed every five minutes and will match the code appearing on the Liquor & Gaming NSW compliance officer checker app, verifying validity

Expiry date

RSA and RCG competency cards are valid for five years.​

If you have more than one qualification on the card, it expires five years after you complete the first course.

  • For example, if you completed the RSA course on 1 August 2014, and then complete RCG training in 1 March 2015 – your card expires 1 August 2019.

Working with an expired competency card is illegal and you may get a fine​.

Note: a photo competency card is called a 'recognised competency card' in the Liquor Regulation 2008 and the Gaming Machines Regulation 2010.

​Re​lated links

RSA/RCG Competency Card fact sheet​​ (PDF, 193KB)​

Find your nearest Service NSW​​

Find an RCG training course​

What you need to know about working at a registered club

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